Frequently Asked Questions
Everything you need to know about your Academy Museum Store experience.
Where does the Academy Museum Store ship?
We currently offer domestic shipping across the United States and international shipping to select countries. Shipping rates and delivery times vary based on your location and the selected shipping method at checkout.
What is your return policy?
We accept returns on most unused and unopened items within 30 days of purchase. Please note that certain items, such as limited edition prints, final sale items, and media, may not be eligible for return.
Do Academy Members receive a discount?
Yes! Academy Members and Museum Members receive a 10% discount on most items. Simply log in to your account or enter your membership ID during the checkout process to apply your savings.
Are the items sold online the same as in the physical museum store?
Our online store features a curated selection of our most popular items, including exclusive Academy Award merchandise and exhibition-related products. However, some unique or oversized items may only be available at our physical location in Los Angeles.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay, Google Pay, and PayPal.